Canal Cidadania

The ombudsman system developed by City Connect is a tool that unites all service channels (such as telephone, email or personal service) in a single application, streamlining the process and allowing more efficient citizen participation in public administration issues. of your municipality.

On the Citizenship Channel, citizens can:

Make an occurrence. For this, the resident must download the application on their Smartphone, register their manifestation anonymously or authenticated, choose which category the occurrence fits, inform the address and describe the problem, being able to send a photo. For example, a city resident noticed a pothole in the road that is causing inconvenience to local traffic and wants to report the problem. He can, through the application, send a photo and describe the situation on the street, thus registering the occurrence.

On the Citizenship Channel, the city hall can:

The ombudsman, in turn, will have access to records of occurrences that will be analyzed and forwarded to the responsible sector. Within the established deadline, the agency must present an answer or solution to the problem within an established deadline.
Through a panel of tools available to the person responsible for managing the ombudsman, it is possible to monitor the situation of occurrences:
* Number of occurrences;
* Control of attended occurrences, in progress or in delay;
* Which categories have more occurrences;
* In which locations the occurrences are more frequent;
* What is the average response time for incidents
* Measure the level of customer satisfaction