2022-09-08 00:00:00 The ombudsman system developed by City Connect is a tool that unites all service channels (such as telephone, email or personal service) in a single application, streamlining the process and allowing more efficient citizen participation in public administration issues. of your municipality. On the Citizenship Channel, citizens can: Make an occurrence. For this, the resident must download the application on their Smartphone, register their manifestation anonymously or authenticated, choose which category the occurrence fits, inform the address and describe the problem, being able to send a photo. For example, a city resident noticed a pothole in the road that is causing inconvenience to local traffic and wants to report the problem. He can, through the application, send a photo and describe the situation on the street, thus registering the occurrence.