Lapor Mas

Lapor Mas is a Public Complaint Reporting Application which is a digital platform that allows the public to report various types of problems or complaints related to public services, the environment or other social issues directly and efficiently. This application aims to provide space for residents to convey their problems, with an easy, fast and transparent process.

The main features of this app include:

User Registration: Users can create an account to access reporting services and track the status of their complaints.
Reporting Complaints: The public can submit complaints by filling out a form that includes the problem category, location of the incident, description of the problem, and uploading photos or other evidence.
Complaint Status: Users can monitor the progress of the complaints they submit, from the verification process to resolution.
Notifications: Users will receive notifications regarding the status of their complaint, including if their complaint is accepted, followed up, or resolved.
Admin Dashboard: Admin or authorities can access incoming complaint reports, verify and manage problem resolution.
Integration with Maps: The location of complaints can be displayed on a map to make it easier for related parties to handle and monitor the field.
This application aims to increase community participation in maintaining the quality of the environment and public services, as well as speeding up problem handling through more efficient communication channels.