2024-10-15 00:00:00 In today's fast-paced world, public transportation plays a pivotal role in the daily lives of millions. It is the backbone of urban infrastructure, connecting people to their workplaces, schools, and other essential destinations. To ensure a seamless commuting experience, it is imperative for transportation authorities to maintain a robust system that caters to the needs and concerns of passengers. The Punjab Mass Transit Authority recognizes the importance of an efficient Complaint Management System, and thus, introduces the "Complaint Management System for Punjab Mass Transit Authority," a state-of-the-art mobile application designed to enhance the public transit experience. Punjab Masstransit Authority (PMA) is a statutory body established by Government of the Punjab with the purpose of planning, construction, operation and maintenance of mass transit systems in the major cities of the province; for providing safe, efficient and comfortable urban transportation system. PMA’s vision is to provide state-of-the-art mass transit system for all. The mission of PMA is to establish and operate mass transit system ensuring safety, comfort and efficacy. The features of mass transit system are planned to cater to the vision and mission of the Authority. • Challenges in Public Transportation