2025-09-04 00:00:00 AiDEA is the evolution of Customer Relationship Management (CRM), where Artificial Intelligence is the foundation and engine that activates operational and analytical solutions based on Microsoft Dynamics 365®. Its native ability to integrate data from multiple sources provides a 360° customer view, thus allowing the implementation of a real Omnichannel strategy. This.Is.AiDEA - Smart Customer Engagement.