Feedback consists of opinions, comments a hotel's services,
Hotel feedback involves providing opinions, comments, or evaluations about a hotel's services, facilities, and overall experience. This feedback can cover various aspects such as accommodation quality, cleanliness, staff friendliness, amenities, food quality, pricing, location, and overall satisfaction. Guests may provide feedback through surveys, online reviews, direct communication with hotel staff, or other channels. Hotel management typically uses this feedback to identify areas for improvement, maintain or enhance customer satisfaction, and make strategic decisions to better meet guests' needs and preferences. Positive feedback can also serve as testimonials to attract new guests, while negative feedback presents opportunities for rectification and improvement.
