Lumnio software solves the shortage of field maintenance workers. It streamlines work, trains rookies, and provides remote support for your team.
Where is Lumnio helping?
You will appreciate the Lumnio system when dealing with service tasks, inspections and training for new team members. It speeds up administration and communication between employees.
Remote visual support
Technicians are connected to a dispatch centre that can help them deal with problems and send them the necessary instructions via tablet or smart glasses. And when the job is done, the application generates a report with a record of the intervention.
New reinforcements can hit the field early. Thanks to the application, they are in contact with more experienced colleagues who can guide them on the job.
The service intervention is carried out by the nearest employee, who consults with colleagues if necessary. You save on unnecessary or repeated visits.
Available work instructions
Lumnio will show technicians how to proceed on site. Manuals and workflows are easily digitized and stored in one place, supplemented with images or short videos. The information can then be viewed by both the support team in the office and technicians in the field.
Lumnio also serves as an interactive database of instructions and workflows. It contains notes, photos and videos to guide employees in their work.
Instructions in the Lumnio system will allow even newcomers to deal with more difficult tasks. Experienced technicians create a workflow, upload it to the application with photos and videos - and the software guides colleagues in the field.
Inspections and checks
Inspections and regular maintenance are carried out more efficiently. The technician works with a clear checklist and conveniently scans data into an application that automatically generates reports.
In Lumnio, you can easily create a checklist for inspections and quality checks. From the measured data it generates reports to help staff assess the situation.
Lumnio saves the information during the check and fills it into editable forms. The report contains time data, measured values as well as captured images and videos. They can all be shared with the customer immediately or used to improve future operations.
Technical knowledge base
Stacks of papers are a thing of the past. With Lumnio, you can convert your documentation into online forms accessible from anywhere.
Technicians have all the drawings and documents with them at all times. As a result, they work more precisely and make fewer mistakes. You save money on repeat visits.
New team members get involved more quickly. In Lumnio, they will find all the instructions and workflows to help them with challenging tasks.
Customer support
End customers can also benefit from Lumnio. They can instantly connect with your service team, who will advise them via video call on how to solve the problem.
Lumnio will provide end users with manuals and technical documentation. Routine maintenance, such as changing filters or topping up operating fluids, can thus be handled by them. And if they need advice, Lumnio will connect them to your dispatch centre via video call.
With access to your Lumnio system, your customers gain a comprehensive knowledge base to help them solve problems. In addition, they get VIP contact to technicians who can assist them via video calls, drawings and file sharing.
Employee training
Experienced technicians are very busy, and training newcomers can be tiresome. Lumnio makes training easier.
Lumnio serves as a training system where you upload workflows, tutorials and instructional videos. Technicians always have a tool at hand to help them in the field.
And when documentation isn't enough, Lumnio connects employees with a dispatcher who can help them resolve the situation.
Lumnio collects data that you can use to improve workflows and evaluate technicians' work. You can also detect breaches of standards or safety rules more easily.
