2025-08-20 00:00:00 Say hello to Lucy, the Virgin Hotels app that puts you in control of your stay—before you even arrive. From mobile check-in and a digital key to in-room controls, room service at your fingertips, and seamless service requests, Lucy keeps everything effortlessly within reach. MORE PERKS FOR KNOW MEMBERS If you're In The Know, Lucy gets even better. Update your preferences (sweet or salty?), connect your Virgin Red account to rack up Virgin Points, and unlock exclusive member perks that make your stay even more rewarding.