2025-07-22 00:00:00 NAVIAM REQUEST MOBILE APP - A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians. Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.