CX 48 Hrs

Revolutionize service at Retail forecourt by immersing sales executives in a 48-hour retail experience.
To improve services and business during the campaign, some of the directional activities that officers can perform during the 48 hours’ time in the retail outlet are:
1. Customer Interaction and Experience Enhancement
2. Discussion with Dealer to improve overall business
3. Key areas that should be observed at Retail Outlet
a. Adherence to Safety & Statutory Norms
b. Operations and Documentation
c. Service Standards
d. Fuel, Lube and non-fuel (ARB) activities
e. Visual Merchandising, Housekeeping, Look & Feel evaluation
4. Sales Performance Analysis