2019-01-02 00:00:00 FocalScope provides you with the technology to bring your customer service and live chat to the next level. FocalScope is a help desk and email ticketing solution which ensures that you stay organised and deliver powerful customer support – no matter if you are receiving hundreds or millions of emails. With FocalScope Mobile, you can access all your important emails, contacts and tasks on the go. Whether you’re a support agent, manager, or CEO, you can now enjoy the powerful email and customer support features of your office FocalScope instance directly on your Android. Whether you are attending to customer queries, assigning tasks to your employees or checking up on SLA dependent tasks, with FocalScope Mobile you are never left out of the loop. FocalScope Mobile gives you the following powerful features: • Access all your private and departmental email, tickets, and alerts • Exchange internal notes on emails with your team using email notes • A clear overview of all SLA-dependent tasks