Dharohar

The ‘Dharohar’ App is a one-stop solution for effective information access, query management and grievance solution for all pension beneficiaries.

Beneficiaries can register themselves by putting their Name, Mobile, Aadhar, District, Geo-tagged Address and Live Photo. Their mobile is verified by an OTP.

Once pension beneficiary is registered, they can:

1. Check Pension Status : Access Pension Status for Last 3 months with status, account details and amount of the funds disbursed. If unsuccessful, know the reason for rejection.

2. Request Information Update: Beneficiaries can put a request for update in Address, Bank Account Details, Life Certificate & Mobile. The request is received by the Admin for updating in the central database after verification and the same can be tracked by the beneficiary inside the app.

3. Add Grievance: Beneficiaries can post any type of grievance from inside the application, which gets directly received by the corresponding District Admin for timely resolution. The app also has an in-built 2-way chat feature between the Beneficiary and the District Admin for effective communication around the grievance.

4. Information/Highlights: Beneficiaries will have access to important information alerts/notices/circulars sent by the Admin at any time with push notification alerts.

5. Gallery & Useful Information: The application also has a Gallery and Useful Information section to help beneficiaries access any important video message by the Department. Also, the Useful Information tab can be used for reading information about the schemes being offered.

The Dharohar application is bi-lingual and supports Hindi and English interface.