2024-10-24 00:00:00 BT Virus Protect: Mobile Anti-Virus & Security App **PLEASE NOTE** We're really sorry that some customers are having issues getting the app and are receiving a Server Error message. We're working quickly to fix this error. In the meantime, you can manually fix this by: Step 1 - Please visit www.bt.com/updateyoursecurity and log in using your BT ID and password.