2025-01-07 00:00:00 OneArch AT-DE-LU is a unified help desk solution with contact management. Designed for end users, it provides access to on-the-spot customer support at their fingertips with multiple communication channels; chat, voice, callback, ticketing and email anytime, anywhere and on any device. OneArch AT-DE-LU has been designed to support different locations and languages. OneArch AT-DE-LU is proactive in providing up-to-date and relevant information to the user, such as news, outages and maintenance. OneArch AT-DE-LU quickly and easily connects user support and service users with work contacts and communication channels within your company, it is a simple and elegant solution for technical support and service and contact management in the enterprise.